Integrated IT Service Management with it-novum

it-novum is the leading provider for integrated IT service management solutions. Since 2001 we deploy well-established ITSM open source products: JDisc for discovery, i-doit as CMDB, OTRS for ticketing and our own development openITCOCKPIT for monitoring.

We offer single installations as well as the integration of the different solutions as a combination in your service processes. For instance the integration of JDisc with i-doit or OTRS with openITCOCKPIT.

Independent consulting, reliable support and professional trainings ensure our customers a smooth deployment as well as a successful operation of your IT service management solution.

Kombined technologies  for an automated and smooth ITSM

about it-novum GmbH

it-novum GmbH with its headquarters in Fulda and branch offices in Berlin, Dortmund and Vienna is the leading Business Open Source specialist and founder of the system management project openITCOCKPIT. openITCOCKPIT is based either on Nagios, Naemon or Icinga and has become a monitoring standard in many large and medium-sized enterprises. openATTIC is an open solution for managing storage resources and has been designed for the deployment in cloud systems, such as OpenStack.

it-novum is a pioneer when it comes to open source solutions in the areas of business-related and business-critical applications. As a certified Business Partner of SAP and partner of a number of open source projects, it-novum’s approach is to provide the integration of closed and open source business applications at an enterprise level. it-novum very successfully offers open source-based solutions in areas such as service management (help desk and ticketing systems based on OTRS and i-doit), content and document management (portals, collaboration, detection and control of content based on Alfresco and Liferay ) and business intelligence (reporting, analysis, data integration based on Pentaho and Jedox Palo, Hadoop).

it-novum deploys JDisc as discovery technology