Integrated Partner Solution - Manage IT services with EcholoN
Vendor URL: URL: www.echolon.de/loesungen
Professional IT services are very important for your internal IT or customers of your products and services. IT Service Management helps you to manage your service processes and activities effectively and to respond to inquiries in a professional and personalized manner.
IT Service Management with EcholoN
EcholoN is a comprehensive solution for support and customer care and offers all processes from ticketing, helpdesk including a knowledge database and service desk (as per ITIL) to a holistic service management. Customers get a comprehensive overview of their IT processes and infrastructure that creates cost transparency and allows control.
The modular, highly integrated EcholoN covers all disciplines of ITIL-compliant IT service management.
EcholoN support your business processes
Accurate planning and execution of all required processes is the foundation for the best service offering. Therefore, it is important to have all the necessary information at the right place. With EcholoN you can create transparency of all open tasks and processes. This way you practically and reliably support your service staff to manage and coordinate your business processes.
EcholoN's modular architecture enables you to fully integrate your own business processes in addition to the ITIL processes.
mIT solutions GmbH
Quickborner Strasse 79, D - 25494 Borstel-Hohenraden
Tel. +49 (0) 4101/ 6969-3,
About mIT solutions GmbH
mIT solutions GmbH, the manufacturer of the integrated service management suite EcholoN, was founded in 1994 and is a privately held company. About 40 employees at the mIT Solutions headquarter in Borstel-Hohenraden near Hamburg serve over 250 small and medium-sized enterprises as well as large companies from industry, services and trade. The EcholoN service management suite is based on the Microsoft .NET Framework and is the centerpiece of the solution portfolio. A comprehensive range of IT services, from consulting and planning through installation and training to support and maintenance of IT infrastructure complement the service offering.